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We enable children, young people and families to feel valued, connected and strengthened and have hope for the future

Connected Families Program

Connected Families Intensive Family Support Service

All families experience challenges as they move through the different stages of their lives. Sometimes, things can become a little too tough.

At Connected Families, we support you and your family as you go through these difficult times. 

We work with you to understand and help you improve your family relationships and communication, your children’s behaviours and how your teenagers deal with the issues they face. We also support you with managing household routines and maintenance, family budgeting and your family members’ health and wellbeing.

We can help you and your family ‘navigate the system’ of support services that are available to you.

We can also help you increase your family’s social connections, as well as links with community resources, so that you are equipped to face family challenges in the future. 

Would my family be eligible for support through Connected Families?

We can help any family with children and young people up to 18 years of age where you are facing a number of challenges that are complicated and Child Safety Services could become involved if things were to become even more difficult.

How do I start the process of support?

You can refer yourself to the program by completing this online form. Otherwise, give our Ipswich or Toowoomba office a call on the numbers listed below.

You can also be referred to Connected Families by a school principal, health professional, Child Safety worker, community-based support worker, relative or member of the public.

Can I refer my family for support?

Yes, you or your family can self-refer to us for support at any time.

Seeking your consent

Participation in our service is voluntary. We explain how we can support your family and you decide if you would like to accept that support.

Can my family withdraw from the service?

Yes, you and your family can withdraw from Connected Families at any time.

How does Connected Families work?

Once your family has been referred to us for support, one of our case workers contacts you to arrange an introductory discussion. This can be held in your home or at one of our offices. Together, we work out what kinds of support your family needs and the best way to provide these.

There are many ways in which we support you

Through Connected Families, we can provide you with practical in-home support, help with parenting skills and family relationships, advice and therapeutic guidance, links to other specialist services and material aid in emergencies.

A range of groups is also available for parents and children.

We support you when you need us most

We fit in with your family schedules and support you at the times you most need a hand. This can be during busy morning and evening routines and when you are free from work.

Where will you work with me to give me support?

Most of our work is done in your home, at times that suit you and your family. We can also use other spaces for individual counselling, family work and group activities.

Is Connected Families available in my area?

Greater Ipswich

Connected Families is available in the areas surrounding Goodna and Ipswich, Esk in the Somerset Region and Gatton in the Lockyer Valley.

South West Queensland

Our service covers the areas surrounding Toowoomba, Warwick, Goondiwindi and Yarraman, as well as Withcott below the Toowoomba range.

Working in partnership

At Mercy Community, we value our partnerships with local organisations.

In Greater Ipswich, we are proud to deliver the Connected Families service with our three partner organisations, the Domestic Violence Action Centre, the Kummara Association and the Ipswich Independent Youth Service.

In South West Queensland, we work closely with local services to ensure that you and your family receive the support you need.

Contact us to find out more

Mercy Community Ipswich

225 Brisbane Street Ipswich Qld 4305
P 07 3437 2495
Online referral form

Mercy Community South West Queensland
104 South Street Toowoomba
113 Percy Street Warwick
P 07 4617 7600
Online referral form